The P.A.

Lion tamers carry a stool into the cage. A whip in one hand and a good ol’ bar stool in the other are rather comical. After all, you’re up against a lion. Really, the best you can do is a stool from the local pub? I know that lion taming is dangerous, but how about something a little more dramatic or marketable. You walk in with a whip and a wiffle ball bat, and now you got something that will move tickets.

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As you are aware, in recent times I used this space to get fussy with Southwest Airlines. The gist of my concern was that their personnel could not either tell time or the truth, because a few minutes in their world is substantially different than a few minutes in ours.

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I can’t remember what I’ve said about passion over the years. I can’t remember yesterday, so this idea of recapturing the words written in this blog over the past five-plus years is an impossibility. In fact, if you realize that every blog is somewhere around 500 words and I’ve written one a week for 52 weeks times five years and 19 weeks, then you have witnessed my scribe to the tune of ((5 X 52) + 19) X 500 words. That’s about 139,000 words. That’s a lot. How long is the average length of a novel? Am I there yet? Yes, by some accounts, I’ve written three of them. Read more »

Dear President of Southwest Airlines:

I’m getting worried about your brand. You know – that thing that is the compilation of buyers’ emotions and feelings about your company? I’m afraid yours is taking some hits. I am but one of your fliers, but I wonder how many others who frequent your airlines have similar negative feelings? Read more »

I thought I’d go with some light and airy subject matter in this week’s blog. After a week filled with terror, sadness and the tragedy of the Boston Marathon, I can’t help but think that we might be ready for something considerably less emotionally taxing. Here goes. Read more »