Dear President of Southwest Airlines:
I’m getting worried about your brand. You know – that thing that is the compilation of buyers’ emotions and feelings about your company? I’m afraid yours is taking some hits. I am but one of your fliers, but I wonder how many others who frequent your airlines have similar negative feelings? (more…)
I thought I’d go with some light and airy subject matter in this week’s blog. After a week filled with terror, sadness and the tragedy of the Boston Marathon, I can’t help but think that we might be ready for something considerably less emotionally taxing. Here goes. (more…)
My grandson is nineteen months old. He has a great attitude and a strong right arm. He’s babbling a whole bunch without much comprehension. The adults in his life are thoroughly confused by what he is trying to say. He could put the babbling to work in a political career. If he became a true American statesman, it would make me very proud. If he became an all-too-familiar, run-of-the-mill politician, I would shriek and encourage a more noble profession, a professional poker player maybe.
Oh boy, the folks who make washing machine detergent are really airing some dirty laundry. It seems as though the big dog on the block, Tide, has soiled everybody’s favorite thing to do – make money. (more…)
Credit unions are cooperative structures, i.e. co-ops. That, in essence, means that our members own us versus being a customer at a national bank where, quite frankly, the opposite may be true. Membership is a better deal than being a customer – plain and simple.