The P.A.

A weekly address from Patrick Adams,
President of St. Louis Community Credit Union

Just Do Your Job And Do It Well

On April 9th, 2012, posted in: Uncategorized by

“God is great, beer is good and people are crazy.”  From my perch, these have to be some of the best song lyrics ever written – succinct and true.  Country music’s poet laureates have done it again.  Apparently, the smell of deep-fried cigarette butts, complemented by the beer soaked floor planks found at the end of a rural route known only by a letter, makes for some great creative inspiration.

Two parts of that chorus are not up for debate:  “God is great” and “people are crazy.”  The beer part is questionable.  I’d rather have ice cream.  But, let’s be honest. The mention of beer sells a lot more CDs south of the Mason-Dixon Line than does a reference to ice cream.  A honky-tonk juke box better have Patsy Cline, Lynyrd Skynyrd, and at least a half-dozen beer-drinking, sing-a-long songs, or it’s not worth sticking around to see who dances on the table first.

What is wrong with people?  Is it the economy?  Springtime?  Maybe it’s the warm weather patterns.  Whatever the case, there is something going on out there.  Yes, people are crazy.  A waitress asked me the other day at the end of my lunch: “Anything else?”  I said “no thank you.”  She asked “how ‘bout dessert?”  I responded “no thank you” and she repeated “anything else?”  I said, “nope, nothing else – just the check.”  (Abbott & Costello would have been proud.)  She left and never returned.  Come to find out, she was preoccupied by a tiff with another employee and was so distracted by it that she forgot that I was in charge of her tip.  WOW!

People ask me all the time: Why do employees need to be reminded that nothing is more important than the customer?  Why are they distracted by their fellow employees’ activities?  The “petty” bickering among employees is childish and immature, yet the workforce is littered with these kinds of distractions.  JUST DO YOUR JOB AND DO IT WELL.  That’s what you get paid for, not your attention paid to a fellow employee.  Don’t be crazy!

I have looked at hundreds of job descriptions that transcend every level of the org chart, and I have yet to see on any of them:  “Make sure to pay close attention to the idiosyncrasies of your fellow workers and report their actions accordingly to each other and/or your supervisor.”  Nor have I ever seen:  “The actions of your fellow employees are weighted and given heavy consideration in the quarterly evaluation of your individual work performance.”

Please JUST DO YOUR JOB AND DO IT WELL.  Don’t worry about what’s going on around you.  It doesn’t concern you, and will hurt your chances to advance – not help you.

I tipped the young lady, but not near as much as what she would have made had she not been so distracted with some fellow worker instead of me.  Yes, God is great, beer is good and people are crazy.  But you don’t have to be crazy if you don’t want to be.

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