The P.A.

A weekly address from Patrick Adams,
President of St. Louis Community Credit Union

The “Yes Test” Drives Every Decision We Make

On June 23rd, 2008, posted in: Uncategorized by

Check this out…Every decision made at St. Louis Community Credit Union has to pass the “Yes Test.”  We’ve been operating under the “Yes Test” requirement for a number of years now, and quite frankly, it has proven to be the right formula for success.  When it comes to making a decision, there is no compromise.  Two questions are asked, and the answer better be “yes” to each.  Failure to pass the “Yes Test” results in the idea ending up on the scrap heap.

Question #1: Is it good for the members?  Member benefit and member give-back are what our credit union is all about.  We must insure that all members gain benefit from what we do.  The cooperative, not-for-profit spirit of credit unions acts as a beacon to our decision-making.  The member must benefit or it’s not going to happen.

Question #2: Is it good for the staff?  So much of St. Louis Community Credit Union’s success is because of our dedicated employees.  They are the Credit Union to our members.  Buildings, technology and products all come to life because of great people.  Why would we ever make a decision to discount or diminish the value of these outstanding ambassadors?  As cornball as it might sound, we firmly believe that the better and happier the staff, the better and happier the member.

Decisions to open new branches, create new products, change rates, improve delivery channels, enhance member service first must pass the “Yes Test.”  Both members and staff surveys show that our “yes-yes” requirement is working.  We’ll keep it up.

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