The P.A.

A weekly address from Patrick Adams,
President of St. Louis Community Credit Union

We’re listening!

On April 14th, 2008, posted in: Uncategorized by

We regularly survey our members. We want to know as much information as we can about their relationship with St. Louis Community Credit Union. We want to hear about the good and the bad – especially the bad. Without knowledge of a specific issue facing our members, we are at a loss as to what we need to do to improve their Credit Union experience.

Our members have told us through years of surveys what matters most to them. Our members want their transactions processed accurately. We couldn’t agree more. Because members entrust us with their money, we have an obligation to get it right. We take that responsibility very seriously and, as a result, members rate us extremely high in transaction accuracy. Members also want convenience. While we can’t put an office on every corner (yet), we offer electronic services that allow for the optimum convenience from the workplace or the comforts of home.

What really makes the difference between us and them (the competition) is how friendly we are. Members tell us that all the time. We love our members and it shows in everything we do. Friendly, accurate and convenient are big deals to our members. As a result, we listen to everything they tell us.

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